What's the SDG&E customer service number, and how do I report an outage or get bill help?
Call 1-800-411-7343, weekdays 7 a.m. to 8 p.m. and Saturdays 7 to 6. For gas leaks, downed lines and outages, call 1-800-611-7343 (24/7) or 911. CARE cuts bills 30% or more if you qualify.
- Customer service
- 1-800-411-7343
- Emergency
- 1-800-611-7343
- Business
- 1-800-336-7343
- CARE discount
- 30%+
M–F 7–8, Sat 7–6
24/7
M–F 8–5
Income-qualified
The short version
- Customer service: 1-800-411-7343, Monday–Friday 7 a.m.–8 p.m. and Saturday 7 a.m.–6 p.m.
- Emergencies (gas leak, downed line, outage): 1-800-611-7343 any time, or 911 from a safe place.
- Business customers: 1-800-336-7343, weekdays 8 a.m.–5 p.m.
- CARE saves eligible households 30% or more; Level Pay averages bills over 12 months.
- Outages can be checked and reported online at sdge.com/outage or in the SDG&E app.
Which SDG&E number to call
| Number | Hours | Use it for | |
|---|---|---|---|
| Residential | 1-800-411-7343 | M–F 7am–8pm, Sat 7am–6pm; Sundays emergencies only | Billing, start/stop/move, payment plans, rate questions |
| Emergency | 1-800-611-7343 | 24/7 | Gas leaks, downed lines, outages |
| Business | 1-800-336-7343 | M–F 8am–5pm | Commercial accounts |
Number
- Residential
- 1-800-411-7343
- Emergency
- 1-800-611-7343
- Business
- 1-800-336-7343
Hours
- Residential
- M–F 7am–8pm, Sat 7am–6pm; Sundays emergencies only
- Emergency
- 24/7
- Business
- M–F 8am–5pm
Use it for
- Residential
- Billing, start/stop/move, payment plans, rate questions
- Emergency
- Gas leaks, downed lines, outages
- Business
- Commercial accounts
Reporting or checking a power outage
When the lights go out
- 01
Check the outage map
sdge.com/outage shows known outages, the cause and an estimated restoration time.
- 02
Report it if it's not there
Online, in the SDG&E app, or by phone. Downed lines always get a phone call.
- 03
Sign up for alerts
Text, email or phone alerts are set up in My Account.
- 04
Planned shutoffs
On high-fire-risk days SDG&E may cut power on purpose. See Public Safety Power Shutoffs.
Help paying the bill
| Program | What it does |
|---|---|
| CARE | Monthly savings of 30% or more for income-qualified households |
| FERA | A smaller discount for households just above CARE limits |
| Medical Baseline | More energy at the lowest rate for qualifying medical equipment or conditions |
| Level Pay Plan | Spreads charges into an average monthly bill over 12 months |
| Payment arrangements | Extra time to pay a past-due bill; call before a shutoff notice deadline |
CARE
Monthly savings of 30% or more for income-qualified households
FERA
A smaller discount for households just above CARE limits
Medical Baseline
More energy at the lowest rate for qualifying medical equipment or conditions
Level Pay Plan
Spreads charges into an average monthly bill over 12 months
Payment arrangements
Extra time to pay a past-due bill; call before a shutoff notice deadline
SDG&E's guide to services. Eligibility and amounts change; confirm at sdge.com/assistance.
If you're stuck, 211 San Diego can point you to outside utility-assistance funds. Want to understand the bill itself? See the $24 base services charge and when the next climate credit arrives.
Is this still right?
We last checked this tip against its sources on November 8, 2026, and we re-research every tip on a schedule. Things in San Diego change, sometimes overnight.
Prices, fees, hours and rules change, often at the start of a year or season. Confirm with the official source linked below before you rely on a number.
This is general information, not legal, financial, tax, medical or safety advice.
KEEP READING
SOURCES
Everything above traces back to one of these. Follow them — if one has changed and we haven't, that's our mistake, not yours.
- PrimaryContact Us
SDG&E · Checked Nov. 8, 2026
1-800-411-7343; M–F 7am–8pm, Sat 7am–6pm; Sundays emergencies only
SDG&E
Emergency 1-800-611-7343; evacuate and call 911
- PrimaryYour guide to SDG&E services
SDG&E
CARE 30%+; Level Pay; payment arrangements; emergency number
- PrimaryCustomer service onsert
SDG&E
Business Contact Center 1-800-336-7343, 8–5 weekdays